What Is Order Accuracy?
FAQs
What is considered a good order accuracy rate?
An accuracy rate between 95-99% is considered reliable in eCommerce. Top companies aim for at least 99% accuracy to ensure great customer experiences.
How do you calculate order accuracy rate?
Divide the number of orders shipped correctly by the total orders, then multiply by 100. For example, if 45 out of 50 orders were accurate, the order accuracy rate would be 90%.
Why is a high accuracy rate important?
High order accuracy builds trust and customer loyalty. Incorrect orders lead to returns, added costs, and reputation damage. An accuracy rate under 90% often causes customers to shop elsewhere.
What causes low order accuracy?
Common reasons for errors include lack of detailed processes, inadequate employee training, overloaded staff, and lack of quality checks before shipment.
How can you improve order accuracy?
Strategies to boost accuracy include implementing standard protocols, barcode scanning, automation tools, audits, staff training, and working with an experienced fulfillment provider.
What is the cost of poor order accuracy?
Incorrect shipments lead to expensive returns and exchanges along with customer service time. The total cost can equal 20% or more of the original order value.
Is 100% order accuracy possible?
While extremely high, 100% accuracy is difficult to sustain long-term due to potential technology issues and human error. Top companies aim for 99-99.5% accuracy rates.
