OTIF stands for on-time and in-full. It is a metric tracking if all ordered goods are delivered in full quantities before the scheduled delivery date.
OTIF is crucial for customer satisfaction, preventing returns/refunds, supply chain efficiency, and managing costs.
OTIF measures on-time delivery date vs. scheduled date and number of units delivered vs. total units ordered.
Tips include understanding customer requirements, tracking all orders, partnering with a reliable 3PL, and finding process improvements.
Benefits include higher customer loyalty, increased sales, lower costs, better carrier rates, and improved team efficiency.
3PLs can provide warehouse and transport management services to improve order fulfillment accuracy and on-time shipping.
Consequences of poor OTIF include lower customer satisfaction, more returns/refunds, supply chain inefficiencies, and higher operational costs.
OTIF should be monitored daily or weekly to quickly catch any fulfillment issues and improve processes as needed.
