How to Check Amazon Messages
FAQs
What is the Amazon Message Center?
The Amazon Message Center, also called the Buyer-Seller Messaging Service, is a private portal that allows shoppers and sellers to directly communicate about orders, shipments, returns, and any other purchase-related topics.
Why is the Message Center important?
Fast, helpful responses via the Message Center increase customer satisfaction, resolve problems before bad reviews, and encourage repeat purchases from loyal buyers.
How often should sellers check messages?
Sellers should check Amazon messages at least once daily to identify urgent issues and respond promptly to buyer inquiries or complaints.
What are some Amazon Message Center best practices?
Recommended best practices include responding quickly, using filters to prioritize recent/unresolved messages, and staying positive when handling complaints.
Can sellers send proactive messages to buyers?
Yes, sellers can and should send proactive messages with order confirmations, shipping updates, tracking information, and other details to improve customer service.
How can the Message Center increase sales?
By resolving issues quickly, improving communication, and strengthening buyer trust and loyalty, excellent use of the Message Center drives more repeat orders and sales over time.
What message types should sellers focus on first?
Sellers should prioritize incoming messages about problems with orders, shipping delays, returns, or negative product experiences to resolve issues swiftly.
